Support

Something broken, a purchase missing, or a dog that clearly cheated? We answer every email.

Include this so we can actually help

• Your device and OS version (for example, iPhone 15, iOS 26)
• The game version (the small version button at the top of the home screen)
• What happened, and what you expected instead
• A screenshot or screen recording if you have one

Moving to a new phone

Your save backs up automatically. Tap the baby portrait on the home screen to see your recovery code and write it down. On the new phone, tap the portrait, choose Restore and enter the code. Lost the code? Email us your device model and roughly when you last played, and we will look for your save.

Purchases

If you were charged and did not receive your items, send us the receipt Apple or Google emailed you and we will restore them.

Refunds are handled by the store, not by us: on iOS use reportaproblem.apple.com, on Android use your Google Play order history.

Deleting your data

Email us your recovery code and we will delete your save backup and leaderboard entries within 30 days. See the privacy policy for details.

Beta builds

On TestFlight or a Google Play test build, use the feedback button in the test app. Your report arrives with logs attached.